Privacy Policy

Last updated: 12 July 2026

This Privacy Policy explains how OUTLENA collects, uses and protects your personal information when you visit or buy from outlena.com.

Data controller

OUTLENA is operated by Big Idea Pro, Obrenoševi&cacute;eva 46, Serbia (Tax ID / PIB: 113252904). For any privacy question, email outlenastore@gmail.com.

Information we collect

Order & contact details — name, email address, shipping and billing address, and phone number.
Payment information — processed securely by our payment provider. We never see or store your full card details.
Device & usage data — collected via cookies and similar technologies (IP address, browser type, pages viewed) to operate and improve the store.

How we use your information

To process, fulfil and deliver your orders
To communicate with you about orders and provide support
To send marketing emails where you have opted in (you can unsubscribe at any time)
To detect fraud and keep the store secure
To meet our legal, tax and accounting obligations

Who we share it with

We share personal data only as needed to run the store: our e-commerce platform (Shopify), our production and fulfilment partner (which receives your name and shipping address to produce and ship your order), our payment provider, and trusted service providers (for example email and analytics), plus authorities where required by law. We never sell your personal information.

International transfers

Your data may be processed outside your country (including in the EU and other regions) by the providers above, who are required to protect it.

Your rights

You may request to access, correct or delete your personal data, or object to certain processing. Email us to exercise these rights.

Cookies

We use cookies to keep your cart working, remember preferences and understand traffic. You can control cookies through your browser settings.

Data retention

We keep order records for as long as needed to provide our services and comply with legal, tax and accounting requirements.

Changes

We may update this policy from time to time. The latest version is always posted on this page.

Contact

Questions? Email outlenastore@gmail.com.