Shipping Policy
Every OUTLENA piece is made to order and shipped across Europe.
Production & delivery times
Your order is produced in 2–5 business days, then shipped. Typical delivery after production:
- European Union: 4–9 business days
- United Kingdom & Switzerland: 5–10 business days
Free shipping
Free shipping on all orders over €150. For orders under €150, a flat €5.90 shipping rate applies, calculated at checkout.
Customs
Orders within the EU normally incur no extra charges. Orders to the UK and Switzerland may be subject to local VAT or import handling depending on the carrier and value — any such charges are the customer's responsibility.
Tracking
A tracking link is emailed when your order ships. Occasionally items from one order are produced in different facilities and arrive as separate parcels — at no extra cost to you.
Questions? Email outlenastore@gmail.com.